Associate Project Manager - Firstup

We have officially merged and are thrilled to announce our new name, Firstup!

Right now, we are seeking an experienced Associate Project Manager to join our Client Strategy & Success (CS&S) team. This person will coordinate post-implementation customer projects, working closely with customers, our internal Client Success Team, and Engineering teams. This position requires managing our JIRA backlog to set up post-implementation projects. During these projects the PM will coordinate discovery calls, manage requirements, schedule, and manage JIRA tickets all while working closely with; internal stakeholders, engineering teams, and our customers. You bring contagious energy and proactive support to those around you to get things done. You will lead and inspire teams and balance processes with novelty to deliver the results matching each customer’s needs efficiently.

Responsibilities:

-Manage the Professional Service’s JIRA backlog, which receives post-implementation work to be done for customers

-Manage each post-implementation as a ‘mini’ project

-Coordinate discovery calls to begin post-implementation work

-Document and record all requirements

-Follow the process set forth to get tickets into upcoming sprints

-Follow up with customers on the status of their work

-Manage all sprint planning and grooming week to week for all post-implementation work, as well as working with Technical Project Managers in your department to schedule out implementation work

-Clearly communicate with customers and internal resources

-Manage customer post-implementation hours monthly, so customers are aware of how many they have remaining

-Drive constant improvement of our internal processes and workflows by partnering with members of every team across the organization

Qualifications:

-BA/BS degree (Required)

-2-3 years of project coordination or project management experience (Required)

-Strong JIRA skills (Required)

-Experience in a Professional Services organization at a SaaS or software company, agency, or consulting firm (Preferred)

-Demonstrated ability to manage individual tasks and larger, more complex scopes of work

-Demonstrated client relationship, communication, and presentation skills

-Strong project management skills and proven ability to execute against a defined methodology and deliver projects within scope, budget, and timeline

-Excellent organizational, analytical, and problem-solving skills

-High-level knowledge of enterprise IT organizational, business, and technical environments

-Highly enthusiastic, proactive, positive-minded, customer-focused, and service-oriented

-Ability to easily learn how to use new software

-Experience using Tempo and Confluence

If you’re interested in applying, please apply here.

***Note*** We are still in the process of creating a new careers page for Firstup