Join award-winning journalist Tracey Matisak for a discussion on white privilege with Chip Rossi, Global Compliance & Operational Risk (GCOR) Operations Executive at Bank of America, and Tom Horne, Managing Director and Head of Card Operations, Customer Service and Lending in Chase’s Card Services business.

Chip Rossi

Chip Rossi is the Global Compliance & Operational Risk (GCOR) Operations Executive at Bank of America, one of the world’s leading financial services companies. In this role, Chip leads the oversight and execution of compliance operations for the GCOR organization.

Chip also represents the bank as the Delaware Market President, working to connect businesses, families and individuals to Bank of America’s banking and investment teams. He also leads the effort to direct the bank’s resources in the state to address local priorities and help build strong communities.

Formerly, Chip was the Consumer and Global Wealth & Investment Management (GWIM) Chief Risk Officer. In that role, he managed risk for the company’s business lines that serve individual clients with deposit, card, auto, home mortgage and investment-related products and services. He was responsible for providing independent risk oversight of the Consumer and GWIM businesses.

Chip began his career as a college intern and joined the company full-time in 1989 as a participant in the Management Development Program. He has held management positions at all levels in Collections and Credit, and also led the Loss Prevention team with accountability for credit and fraud losses. He later became the Credit & Underwriting executive for the company’s credit card portfolio, where he focused on the alignment of credit and risk strategies to ensure appropriate balance growth and risk mitigation. He was also Preferred Products executive, responsible for developing and managing consumer products that help make financial lives better for mass affluent customers and that reward clients for their relationship with Bank of America. Products included deposits, credit card, first mortgage, home equity and auto.

Chip serves on the boards of the Delaware State Chamber of Commerce, Delaware State University Foundation, ChristianaCare Health Services, the Grand Opera House, Habitat for Humanity of New Castle County, and Year Up Greater Philadelphia and Wilmington. He also serves on the William Penn High School Advisory Board, Delaware Technical and Community College Development Committee and The Delaware Business Roundtable.

Chip graduated from Gettysburg College, where he majored in Management. He and his family live in Wilmington, Delaware.

Tom Horne

Tom Horne is Managing Director and Head of Card Operations, Customer Service and Lending in Chase’s Card Services business. Tom leads a team of more than 11,000 operating in 14 service centers across the United States, Philippines and India. As Head of Operations for Card Services, Tom has accountability for Card Operations, ADA, and Fair Lending. He also serves as the firm’s Market Leader for Delaware. Tom has served on the JPMC Diversity & Inclusion Council, chaired the Consumer and Community Banking Diversity & Inclusion Council, and is Executive Sponsor of the firm's Black Organization for Leadership Development (BOLD) business resource group for the Mid-Atlantic region.

Tom joined Chase in 2012 with 23 years of experience in financial services, leading operational teams across businesses, functions and geographies. Prior to joining Chase, Tom spent 17 years with MBNA, and six years with Bank of America where he led a number of functions including credit, customer service, collections, fraud, and consumer finance. He also has career experience in business development, including new product launches, national sales, relationships management, and portfolio acquisitions.

Tom holds a bachelor's degree in Finance from the University of Delaware. He remains actively involved with the university, serving on the Advisory Board of the Lerner Business College, and as a member of the Executive Mentors-Scholars program. He also serves on the William Penn Advisory Board, is a past president and current Board member for Big Brothers Big Sisters of Delaware, and is a member of the Delaware State Chamber of Commerce Board of Directors and the Delaware Business Roundtable.

Tom is an avid Philadelphia sports fan, and he enjoys exercise and music. He and his wife Jennifer reside in Unionville, Pennsylvania and have two children in college.

Tracey Matisak

Tracey Matisak is an award-winning journalist, a dynamic speaker and trainer, and a seasoned program host. With more than 25 years of major market television and radio experience, Tracey has anchored numerous special projects for WHYY-TV/PBS in Philadelphia; she also serves as a regular guest host on WHYY-FM's Radio Times with Marty Moss-Coane. In addition, Tracey serves as moderator for the Philadelphia Speakers Series, where she has shared the stage with the likes of the Washington Post’s Bob Woodward, former British Prime Minister David Cameron, feminist icon Gloria Steinem and acclaimed filmmaker Ken Burns.

Tracey is a frequent moderator for the Author Events series at the Free Library of Philadelphia, where she has interviewed former Defense Secretary Robert Gates, entertainer and civil rights activist Harry Belafonte, Huffington Post co-founder Arianna Huffington and Olympic gold medalist Simone Biles, among others.

In addition, Tracey travels nationwide hosting live, interactive executive leadership webcasts for Skillsoft Corporation. In that capacity, she regularly interviews some of the most widely respected authors and speakers in the business world, including Daniel Pink, Seth Godin, John Maxwell and Angela Duckworth.

Tracey is perhaps best known for her work in television news, having worked for 12 years at FOX 29, Philadelphia. There, she anchored the live morning show Good Day Philadelphia and served as an anchor and reporter for FOX 29’s Ten O’Clock News. She has also been a contributor to the Home and Garden Network’s Design Basics program and has served as a news anchor for a number of Philadelphia radio stations, including KYW Newsradio.

A graduate of Temple University, Tracey has taught hundreds of students there as an adjunct professor in the Klein College of Media and Communication. A winner of several local Emmy awards, Tracey was among the first to be inducted into Temple University’s School of Media and Communications Hall of Fame. She has also won the Sarah Award for Excellence in Broadcasting from the Association for Women in Communications and was named Communicator of the Year by the National Black MBA Association.

Tracey and her husband Daniel are the parents of three children and live in suburban Philadelphia.